Frequently Asked Questions

No access
You should have instant access to your paid exercises after payment. May be you are experiencing a “caching issue”.
Please logout and refresh/clear your browser’s cache.
The link below contains step by step instructions on how to clear your browser’s cache.
www.refreshyourcache.com
If the issue persists please send us the page URL displayed on the error page.
Which browser should I use?
You can use any browser. We recommend using Google Chrome or Safari.

It’s a good idea to clear the Google Chrome/Safari cache every once in a while. The information stored by the cache may affect the proper display of our quizzes.
The Chrome cache pre-stores files like images and web pages that sit on your hard drive for faster access if you were to visit the same pages again or pages that have the same components. Having this data on the hard drive can also be a privacy issue for some people.
Password reset not received
Please check your spam folder to see if the reset email went into the spam folder, or you might be using the incorrect email.
Website is down
This is extremely rare but if it does, please check our Facebook page for updates.
Phone support
To keep our services at an affordable level, we don’t offer phone support.
But please don’t misunderstand this as an unwillingness to help you. 
If you experience any issue , please create a Support Ticket on our Support page.
Refund policy
Since SLEFRENCH is offering non-tangible irrevocable goods,  we do not issue refunds once the order is accomplished and you have access to the paid membership area.
Non Affiliation Disclaimer
We are not affiliated, associated, endorsed by,  or in any way officially connected with the Government of Canada or the Public Service Commission of Canada.
This is not a Government of Canada website.
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